When can we expect digital rewards to go out?
As soon as they’re ready! It’s a common practice to give the same delivery dates for everything, although I’ll admit it’s not really accurate in cases like this. Ledger+ codes and Foundry bundles will go out as soon as I get set up on Backerkit after the campaign ends. Other products like the PDF and Criir mini STL will be available to you as soon they can—presumably by the end of April, although the PDF may be missing some filler art still by then.
Last updated: March 17, 2022 08:45
I have a code for Book One on the Ledger+. Can I apply a Book Two code to it?
Yes! It’s super easy and works just like last time. You’ll receive a Book Two Access Code in Backerkit, which you can copy and paste into L+ through the Account menu there. Bam!
Last updated: March 17, 2022 08:45
Can I get anything from the first Kickstarter?
Yes! Book One, its PDF, and its Ledger+ Access Code can be purchased as an add-on with your pledge! If you want the cards from the first Kickstarter, you can order the directly from Hit Point Press at hitpointpress.com/tgs.
Last updated: March 19, 2022 07:13
If I get the character journals, will I also receive a PDF of the character sheets to print extras of?
Yes! Definitely! These are also scalable to work at full letter size character sheets, so you can use them however you like.
Last updated: March 21, 2022 10:11
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.